Refund policy
At Eurowerx Automotive, we want you to be confident in your purchase. This policy outlines your rights and our process for handling returns, exchanges, and refunds.
Australian & New Zealand Consumer Rights
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand’s Consumer Guarantees Act. You are entitled to a replacement, repair, or refund if a product is faulty, unsafe, or not as described.
Change of Mind Returns
- We do not offer refunds or exchanges for change of mind.
- Please ensure you have selected the correct product before completing checkout.
Faulty, Damaged, or Incorrect Items
- If your item arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of receiving your order.
- We will assess the issue and, where appropriate, arrange a repair, replacement, or refund.
- For faulty or incorrect items, we cover the cost of sending the replacement. The customer is responsible for the cost of returning the faulty or incorrect item to us.
Return Process
- Submit your request via our Contact Form, including order details and photos if applicable.
- We’ll confirm eligibility and provide return instructions.
- Once the item is received and inspected, we will process your repair, replacement, or refund as quickly as possible.
Refunds
- Refunds are issued to the original payment method only.
- Processing times may vary depending on your bank or payment provider (usually 3–10 business days).
Need Help?
If you have any questions about returns or refunds, please get in touch via our Contact Form.